When do courses start and end?
Delegates need to arrive in time for a prompt start at 9.30am – or you will be advised of the exact time in your joining instructions. On day one in the first half-hour, you’ll register and get a chance to meet your fellow delegates.
What is the dress code?
There is no mandated dress code for ATDP courses. The courses are meant to be fun and relaxing as well as giving you the best training. Most people who attend our courses feel most comfortable in business casual clothing.
How many people are on a course?
We strictly limit delegate numbers to ensure each delegate receives the best training possible, but it does vary course to course. The group size ranges from 3 to 18. The maximum number of people allowed to attend a course varies. Most courses have a maximum of 18, but some courses such as the Coaching and Mentoring or Presentation Skills and Time Management have smaller class sizes. If you’d like to know how many people are attending your particular course, just ask.
What happens if someone needs to contact me?
In the case of an emergency you may be contacted on your mobile, but during training sessions all telephones should be set to “vibrate” mode. You may leave the training room to take the call.
Is lunch provided?
If a course is scheduled as a Full Day event there will be a lunch break scheduled, in some case a light Finger Buffet lunch may be provided in others there is access to an on-site dining area where a variety of freshly prepared sandwiches and some cooked dinners are available at subsidised prices.
I have special dietary requirements. How do I make sure I get food that is suitable?
If ATDP are providing lunch you will be asked to advise on any special dietary needs at the time of registration. The on-site catering service is also able to meet most dietary requirements or you may bring your own food. We will do everything we can to accommodate you.
Is there someone I can talk to about the course?
Our training consultants are always happy to talk to you about your training requirements and will always offer you advice and suggestions on what may be right for you. Give them a call free on 07785376276 (Mon – Fri 8am-6pm) or email firstname.lastname@example.org
Where will my course take place?
Our scheduled courses are run at either our Deeside or Warrington locations. See www.aquariustd.co.uk/contact-us for directions.
We also run courses in other locations and full details and directions for your venue will be supplied when you book. If you have any questions or need more detail just call us on <a href=”tel:+44 (0)1244 530 734″>+44 (0)1244 530 734</a> and we’ll be happy to help.
How do I book an in-company course?
It’s simple, contact us on +44 (0)1244 530 734 or email: email@example.com to discuss your in-company requirements.
What sort of course do I need?
We offer a wide range of options, from scheduled courses to bespoke programmes. We try to keep things clear, but if you’re confused or want more guidance our learning advisors will be happy to help. They’ll listen to your requirements and then give you expert advice on the approach they think will be best.
Is there parking?
There is free parking available at both our Training Centres. Both are also conveniently located with 10 to 15 minutes walk from railway stations at Saltney on the Chester to North Wales line and Warrington Central station.
Who delivers the courses?
All of our courses are delivered by a team of highly qualified, experienced and specialist trainers. We use a stringent selection process to make sure we get only the most expert and engaging facilitators.
If you want to find out more about a particular trainer, their profile resume can be found on the About Us – Team Page.
Is your training accessible to people with disabilities?
Absolutely. Our training centres and website are fully accessible. If you have a particular need, like braille or large print training materials, just let us know when you book and we’ll do our very best to meet it. As long as we have some notice, either in writing or by phoning on +44 (0)1244 530 734, we will do our best to accommodate nearly any requirement.
What do your clients say about you?
Our clients say very nice things about us! We love all feedback, and it’s great to hear how we’ve given people the skills to make a real difference back at work. You can find testimonials from people who have attended our courses all over the site.
We hold the Leadership & Management Wales Gold Award for Excellence in provision of Learner Experience.
What payment methods do you accept?
We are happy to set up new clients with an invoice account subject to credit check. At a personal level payments may be made by Electronic Funds Transfer to our Bank Account, details available upon request. Subject to a Learning Contract and Credit Check, staged payment are available on the basis of 30% upon enrolment then the balance paid in 5 equal stage payments.
We are also happy to accept cheque payment providing the amount has cleared prior to the date of the course.
Please note that if we have not received cleared funds by the start date we reserve the right to refuse admission, and that booking a course with us means you accept our terms & conditions.
I have a complaint. Who should I talk to?
We’re really sorry to hear that we’ve done something wrong. Please tell us all about the problem by calling us on +44 (0)1244 530 734. If you’d prefer to put it in writing, you can email firstname.lastname@example.org or submit your concerns by letter addressed to:
Mrs Jan Morgan, Director
Aquarius Training & Development Partners Ltd
Unit 7, Deeside Enterprise Centre
Shotton. Flintshire. CH5 1PP.
Please mark the envelop as PRIVATE & CONFIDENTIAL
We’ll aim to get back to you within 3 working days with an initial response, and resolve your problem promptly and efficiently after fully investigating what’s happened.
We always want to improve and provide the best possible service. So if you’ve had a bad experience with us, please let us put it right.